Last updated: July 12, 2026
These Terms of Service (“Terms”) govern your access to and use of TrialWave (the “Service”), operated by TrialWave (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
The Service is a business-development tool for clinical research sites, including study opportunity discovery, sponsor and CRO relationship management, feasibility and agreement tracking, a site capability profile, document metadata management, and reporting. Features may change over time.
The Service is a workflow tool. It is not a clinical, medical, regulatory, or legal system of record, and it is not certified for HIPAA, 21 CFR Part 11, or Good Clinical Practice validation.
You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. You must be a professional using the Service for legitimate business purposes.
You agree not to misuse the Service, including by: entering individual patient identifiers or PHI; attempting to breach security or access other organizations' data; reverse engineering or disrupting the Service; using it to violate any law or third-party right; or sending unlawful, deceptive, or unsolicited communications.
As between you and us, you own the content your organization enters into the Service (“Customer Data”). You grant us a limited license to host and process Customer Data solely to provide and improve the Service. You are responsible for the accuracy and legality of Customer Data and for ensuring you have the rights to submit it.
You agree not to enter individual patient PHI. Patient population data must be aggregate and de-identified.
AI-assisted and generated content (such as outreach drafts, summaries, and estimates) is provided for convenience, may contain errors, and must be reviewed by qualified staff before use. The Service does not provide medical, regulatory, legal, or financial advice.
Study information is retrieved from the public ClinicalTrials.gov API and is provided as-is; we do not guarantee its accuracy or availability. When you enable optional integrations (such as email delivery or payments), your use of those services is also subject to their terms.
New workspaces may start a 14-day free trial; no charge is made until the trial ends and you choose a paid plan. Paid plans are billed in advance on a recurring basis — monthly or annually, as you select — through our payment processor, Stripe, and renew automatically until cancelled.
You may cancel at any time from your billing settings or the Stripe customer portal; cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid are non-refundable except where required by law. Upgrades apply immediately and are prorated by the processor; downgrades take effect at your next renewal.
We may change plan pricing with at least 30 days' notice before it applies to your next renewal. If payment fails, we may suspend or terminate access after a reasonable grace period.
The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that results (including study matches or estimates) will meet your expectations.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.
You agree to indemnify and hold us harmless from claims arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.
You may stop using the Service and delete your workspace at any time. We may suspend or terminate access for violation of these Terms or to protect the Service. Upon termination, your right to use the Service ends and we may delete Customer Data as described in the Privacy Policy.
We may update these Terms from time to time. Material changes will be reflected by updating the date below and, where appropriate, by additional notice. Continued use after changes constitutes acceptance.
These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Virginia will have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief in any court of competent jurisdiction. Questions about these Terms can be sent to trialwaveadmin@gmail.com.